![]() ![]() ![]() Common causes are a proxy or similiar scanning the internet traffic. What should I do when I get the alert: Unable to contact the upgrade server to check for Sophos AntiVirus updates. If Sophos Anti-Virus configuration file factory.xml has been manually modified on an endpoint computer, the file won't be overwritten during the next upgrade and Sophos Anti-Virus won't be upgraded on the computer. If the problem continues something is interrupting the download files and when sophos autoupdate checks the files it sees a problem with them. The command will clear all of the already downloaded files in the sophos autoupdate cache and force a new download. Press enter once you have entered the password. the password will not appear on screen. ![]() Type the same on you use to unlock system preferences panels etc. You will be prompted for your account password. Paste in the following command and press enter sudo rm -rf /Library/Caches// /usr/bin/SophosUpdate The files downloaded by Sophos AutoUpdate are corrupt or incomplete.Ģ. When you check the updating log the following message is shown:Ĭould not update Sophos Anti-Virus at on Ĭom.toupdate: Verification failed : ![]()
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